When Isabel Castro began her career with Aylo Health at the front desk in McDonough, she didn’t imagine her role would lead her to the clinical side. At the time, her work supported clinic operations behind the scenes. It wasn’t until she was offered the opportunity to join a medical assistant training program through Aylo Health that she began to consider a more hands-on role, caring for people in a new way.

“It wasn’t something I originally had in mind,” Isabel said. “But it felt right, and having my mom as a medical assistant really encouraged me to take that step.”

That encouragement came from someone deeply familiar with Henry County’s healthcare community. Isabel’s mother, Billie, has worked as a medical assistant since the same year her daughter was born. For more than two decades, she has worked in clinics throughout Henry County, building long-standing relationships with patients and colleagues alike. Today, Billie serves as the lead medical assistant at Aylo Health’s Stockbridge clinic.

Growing up, Isabel said doctor’s visits never felt intimidating. Through her mother’s experiences and stories, she learned early that health care isn’t just about procedures or paperwork. It’s about helping people feel safe, cared for and informed.

“She really painted the picture that the healthcare field is here to help people,” Isabel continued. “It’s about keeping people healthy, and when they do get sick, making sure there’s someone to take care of them.”

When Isabel began the three-month medical assistant training program, she felt anxious about the demands of the role. With steady encouragement and support from her mother and team, she completed the program with confidence in her abilities and a clear sense that she was exactly where she belonged.

Now as a medical assistant, her daily responsibilities include taking blood work, assisting with EKGs and supporting providers during patient visits. She has also taken advantage of opportunities to assist with minor procedures, which has helped her grow both professionally and personally.

“There’s always something new to learn,” Isabel said. “I’ve learned a lot already, and I really enjoy being in a collaborative environment where people teach and learn from each other.”

The importance of patient-centered care is the most impactful lesson that Bille has left with her daughter. Both agree that making patients feel heard, comfortable and respected is central to their work. Billie said the two often talk outside of work about ways they can better serve patients and make a positive impact in their community.

“I guess I did something right when she was growing up,” Billie said. “It’s been amazing to watch her follow in my footsteps and to know we share the same passion for helping people.”

By Shannon Coursey